Voice Mail

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SETTING UP YOUR MAILBOX:

Note: your mailbox will accept messages, however, they cannot be retrieved until the mailbox has been personalized.

The first time you use your mailbox, you must “personalize” it using the following steps:

Log In (from inside Pace University):

Lift handset
Press *## (star, pound, pound)
Press the # key (or enter your 5-digit ext. if you are not at your own phone)
Enter your default password.
(Your default password is your 5-digit extension number)
Press the # key

Log In (from outside Pace University):

Dial your campus voicemail number
Briarcliff = 914 923-2727
Pleasantville = 914 773-3900
WP Grad Cntr. = 914 422-4400
WP LAW = 914 422-4400
156 Wm St. = 212 346-1515
41 Park Row = 212 346-1041
1 Pace Plaza = 212 346-1212
161 Wm St. = 212 346-1616
Midtown = 212 346-1919
Press the # key
Enter your 5-digit mailbox number
Enter your default password
( default password is the 5-digit ext number)

Change Your Password:

Follow the prompts to change your password to a new password that is at least 4 digits long.

Your password CANNOT be:
-Your mailbox extension
-Same numbers (e.g. 33333)
-Sequential numbers (e.g. 23456)

Recording Your Name:

Follow the prompts to record your first and last name.

Recording Your Greeting:

Follow the prompts to record your first and last name.

Reviewing Messages:

After logging into voicemail, the system tells you how many messages are in your mailbox. The messages are heard in the following order:
Urgent, Non-urgent, Skipped, Archived.

To listen to your messages:
1 1 – to play new messages
3 3 – to skip to end of message
# - to skip to next message
## - to skip saved messages

After message has been completed, you must do something with it:
4 - to replay the message
5 - to get envelope information
(time & date information)
6 - to send a copy to another mailbox
(voicemail messages can only be sent to another user on the same system)
7 - to erase or delete the message
8 - to reply to the message
9 - to save/archive the message
SENDING MESSAGES:

You may record and send messages to other Alcatel voice mail users on your campus.

After Logging into Voicemail:
Press 2 from main menu
At the tone, record message
Press # when done recording
(Press 1 to replay your message)
Enter 5-digit extension number to receive message
(enter delivery options if applicable)
Press # to send the message
Enter next extension if sending message to multiple people.

Delivery Options (if applicable)

1 –Private
2 –Urgent
3 –Message confirmation
4 –Future delivery

USING YOUR MAILBOX:

Log In (from inside Pace University):
Lift handset
Press *## (star, pound, pound)
If you are not at your own phone
press the # key and enter your 5-digit ext Enter your current password.

Log In (from outside Pace University):
Dial your campus voicemail number
Briarcliff = 914 923-2727
Pleasantville = 914 773-3500
WP Grad Cntr. = 914 422-4500
WP LAW = 914 422-4400
156 Wm St. = 212 346-1515
41 Park Row = 212 346-1041
1 Pace Plaza = 212 346-1212
161 Wm St. = 212 346-1616
Midtown = 212 346-1919
Press the # key
Enter your 5-digit mailbox number
Enter your current password

MANAGING YOUR MAILBOX:

PERSONAL OPTIONS:

Press 4 from the Main Menu to change your personal options. Then choose the following:

2-Administrative Options

General Options:
1 –to change your Password
2 –to manage distribution lists
(15 lists with up to 25 extensions per list)
3 -to access prompt levels
(change voice prompts to standard, extended or rapid)

3- Record Greetings

1 -to manage personal greeting
2 –to manage extended absence greeting
3 –to change your name

Tips and Hints:

When prompted, press pound (#) as you enter the system, so that the system will recognize you as a subscriber.

Press star (*) to cancel a selection, back up or disconnect.

To dial directly into another person’s mailbox, dial the 5-digit extension immediately followed by 7.