UPDATE 4/23/14: New Cisco Wireless Network Implementation for PACE-OPEN/PACE-WIRELESS Has Been Completed
The installation of the new Cisco PACE-OPEN/PACE-WIRELESS network has been completed in all buildings and on all campuses. Below are some quick steps to connect different mobile devices to the new network.
Connecting/Registering a Mobile Device for the First Time
When connecting for the first time, all devices should connect via PACE-OPEN, which will automatically configure the network and guest login settings on your device and register it on the network. A device must be registered in order to get network access, but only needs to be registered once. Once registered, your device will be connected to PACE-WIRELESS. Connection via PACE-OPEN is a one-time process and subsequent connections can be made directly via PACE-WIRELESS.
Connecting devices automatically to PACE-WIRELESS
Connecting a device manually to PACE-WIRELESS (alternative method)
Reconnecting with a Mobile Device that was Previously Registered
Devices that were previously registered via PACE-OPEN can then connect directly to PACE-WIRELESS by entering their MyPace Username and Password when prompted. IMPORTANT: The connecting device must support WPA2 enterprise encryption.
Available options for registered device(s)
Compatibility Information and Troubleshooting Connectivity Issues
While the PACE-OPEN / PACE-WIRELESS Cisco network is compatible with most wireless devices on the market, there can be some issues caused by specific hardware and/or software versions found in some wireless device brands. That may affect how those devices connect and interact with our wireless network, and in some cases prevent successful connections from happening. Below is some compatibility information as well as known connectivity issues. As we become aware of other issues, we will add them here.
Compatibility Info and Known Connectivity Issues
Guest Accounts for Wireless Access Only
A new self-service process has been implemented to provide wireless-only access to Pace guests. Wireless-only guest accounts must connect to PACE-OPEN.
Wireless-only Guest Accounts
Note: For more advanced access (e.g.: Pace temp/contractor accounts), please refer to www.pace.edu/guestaccounts for more details. Advanced access guest accounts must connect to PACE-WIRELESS.
For additional steps and information, please review the Wireless FAQs page.
Please let us know if there are any issues or questions with the wireless connection instructions, auto-configuration process, or the wireless connectivity. You can contact the ITS Help Desk at (914) 773-3333 (firstname.lastname@example.org) or online at http://help.pace.edu.