Instructor-led Sessions

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I.T Training Descriptions    Descriptions are listed below for training topics that are available to help meet your I.T. needs.  

Instructor-led Sessions
 
Best Practices for Managing Email and Safe Computing

E-mail has become an essential part of how we communicate with others and conduct our daily business.  At the same time, the large amount of e-mail many of us receive every day has created a need to learn new ways to manage and keep it under control.  In addition, the proliferation of computers and other mobile devices has made it easier to store and share vast amounts of information.  Unfortunately, that includes personal information and other sensitive data, which has become a very attractive and lucrative target for scammers, hackers, and identity thieves.  These potential threats have created a need to establish a set of best practices for managing e-mail and computing safely. 

This 1 ½ hour information session will cover the following topics:

  • Setting up a system to organize and manage email using MS Outlook 2013
  • Great MS Outlook 2010 features that help you manage email more effectively
  • Spam and Phishing emails
  • How Exchange Online Protection (EOP)  helps you control spam
  • Potential risks with email and Internet (e.g. Phishing, Malware, etc.)
  • Why is I.T. Security so critical?
  • Computer and/or mobile device security
  • Best password practices and creation guidelines
  • Wireless security
  • How to report an I.T. Security incident
 


Drupal
This training session will cover how to use Pace University's Drupal Content Management System for maintaining a department's website and updating related content.
 
This 2-hour session will cover the following topics:
 
  • What is Drupal?
  • Logging into Drupal
  • Navigating the Drupal Screen
  • Using the File Browser
  • Creating and Editing a Page
  • Viewing Published and Non-Published Pages
  • Primary Links
 

Introduction to MS Lync 2013

MS Lync 2013 integrates instant messaging (IM), PC-to-PC audio and video, document and screen sharing capabilities, and Web Conferencing functionality into one easy to use unified platform that will contribute to greater collaboration and more effective communication.

This 1 ½ hour virtual, instructor-led session will cover the following topics:

  • Overview of the MS Lync Interface Window
  • Adding your Profile Picture
  • Viewing Presence and Location Info
  • Changing your Status
  • Adding, Organizing, and Viewing Contacts
  • Starting a Lync IM or Audio Conversation
  • Quickly Adding Video to a Conversation
  • Easily Sharing a Document or your Computer Screen
  • Recording your Session
  • Scheduling Lync Meetings from Outlook
  • Using MS Lync Web App
  • Presenter Role vs. Attendee Role
  • Setting Online Meeting Options
  • More Great MS Lync Resources Online

Requirements:
To participate in this virtual session, you must have the MS Lync 2013 client installed on your Windows computer.  If you have a Mac, you must use Communicator, which comes with MS Office 2011 for Mac.  You can download MS Lync 2013 or Communicator 2011 from http://adam.pace.edu.

In addition, you must have a webcam, microphone, and computer speakers (or headset) to use the PC-to-PC audio and video features.  If you plan to purchase a webcam, ITS recommends the Microsoft LifeCam model, which comes with a built-in microphone.  A price quote can be requested via the ITS Helpdesk at http://help.pace.edu.
 


 
Getting to Know your Pace Systems
 
Pace University uses a variety of applications to conduct its business and support daily administrative and academic functions.  These applications are used by students, staff, and faculty alike.
 

This 1 ½ hour session will provide a basic overview of the following systems:

  • MyPace Portal
  • MS Outlook Exchange E-mail
  • ADAM (Apps, Downloads, & Account Management) Web Page
  • Web Help Desk System (from User’s Perspective)
  • Virtual Private Networking (VPN) and Remote Desktop
  • Pace Wireless Network
  • ITS Webpages (Getting Help; Services; ITS News)
  • IT Status Page
     

Introduction to MS SharePoint 2010

SharePoint 2010 is a suite of applications and tools that can help improve organizational effectiveness and efficiency. SharePoint provides the tools for users to create Web sites to use as a central location to collaborate. Team members can work on documents, share information, contacts, announcements, Web links, calendars; and use blogs, discussion boards and more! This basic session will introduce all components of a Team Site by exploring an existing SharePoint site.

This 1 ½ hour instructor-led session will cover the following topics:
 
  • Opening and navigating a SharePoint Site
  • SharePoint Site Templates
  • Understanding Site Permissions
  • Enabling Document Versioning
  • Using Version History
  • Create a document library
  • Using Check-In/Check-out
  • Uploading Single/Multiple Documents
  • Overview of list, calendar, and discussion board
     

Introduction to MS Outlook Exchange 2013

MS Outlook Exchange 2013 is a personal information manager, which helps to organize your entire desktop by utilizing folders such as Mail for effective e-mail communication, Tasks to consolidate your to-do list, Calendar to plan your schedule, and Contacts to organize the people in your life.  MS Outlook’s robust features work together to enhance collaboration and productivity among end-users.

This 1 ½ hour introductory session will cover the following topics:

  • Basic Overview of the Outlook 2013 Interface (Ribbon, Main Windows, To-Do Bar, etc.)
  • Sending and Receiving E-mails and Attachments
  • Using the Address Book to Search and Insert E-mail Recipients
  • Replying to and Forwarding E-mails
  • Saving an E-mail as a Draft
  • Organizing E-mails in Folders
  • Creating, Renaming, and Deleting Folders
  • Moving E-Mails Between Folders
  • Mailbox Folders vs. Personal Folders
  • Using the Out of Office Assistant for your Away/Vacation Message
  • Switching Between Calendar Views
  • Adding/Editing/Deleting an Appointment or All-Day Event
  • Making Private Appointments
  • Scheduling a Meeting and Tracking Attendees’ Responses
  • Canceling a Scheduled Meeting
  • Replying to a Meeting Request
  • Sharing your Calendar with Others
  • Opening a Shared Calendar
  • Printing Different Calendar Views
  • Adding/Editing/Deleting Contacts and Contact Groups
  • Adding Contacts Quickly from Outlook E-Mail or the Address Book
  • Creating and Working with Basic Tasks
  • Outlook Web Access Overview (if time permits)
     

VPN/Remote Desktop

Virtual Private Networking (VPN) and Remote Desktop are two distinct technologies that work together to enable secure remote access to a computer on the Pace University network.

This 45-minute session will cover the following topics:

  • Downloading and Installing VPN on your Remote (off-campus) Computer
  • Enabling Remote Access on your Office (target) Computer
  • Changing Access Settings and Power Options
  • Connecting to your Office Computer from the Remote Computer
  • Setting Additional Options
  • Managing your Remote Session Window
  • Disconnecting from your Remote Session
     

Web Helpdesk

Web Helpdesk is an online issue-tracking application used at Pace University.  It provides a system for documenting, tracking, and analyzing issues and inquiries placed by students, faculty, and staff, and helps to expedite a timely and effective solution.  The system creates “tickets” (work orders), which can then be easily updated by either the affected end-user (client) and/or any personnel who follow up (technicians).

This 1-hour introductory session will cover the following topics:

  • Signing In & Out of Web Helpdesk
  • Creating a New Ticket
    • Adding Ticket Details
    • Selecting Recipients
    • Using the CC and BCC option
  • Searching for a Ticket
    • Performing a Basic Search for a Ticket
    • Finding Tickets Assigned to Me
    • Finding Tickets Assigned to My Tech Groups
  • Adding, Updating, or Editing a Note
  • Updating the Ticket Status
  • Updating the Ticket Priority
  • Changing Request Types
  • Transferring a Ticket
    • Assigning a Ticket to another Technician within your Tech Group
    • Assigning a Ticket to another Technician
  • Web Helpdesk Best Practices
     
 
 

Other Training Aids
 
Additionally, documentation has been created to guide you through various steps for configurations, options, and using a host of applications.  Click Self Help Guides to download these instructions.