Java Compatibility

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This page is for users who may be experiencing issues with certain Pace systems that need Java to run properly.  If you are not experiencing difficulties accessing Kronos,  Blackboard, Banner, or Automatic Application Manager there is no action required.

As many of you are aware, Oracle has been releasing new versions of Java frequently, especially in recent years.  This is largely due to  the fact that hackers and cyber criminals target Java creating exploits and security risks.  Unlike new releases of software applications, vendors and users like ourselves do not get access to the updated version prior to its release date by Oracle.  Due to this, vendors and administrators are not able to adequately test or predict what issues may arise once the new versions are released.  The recent update from Java 7 update 45 to Java 7 update 51 has been especially difficult due to security requirement changes.

For example, one version of Java may work with Banner; however, it may then cause issues with other systems such as Kronos or Blackboard.  Unfortunately, there is no one resolution that works for all products. If you do not use Banner, Blackboard, Kronos, or any other products that use Java, then it is recommended that you do not install Java at all.  This reduces the risks to your systems and data.  If, however, you do use one or more of these systems, it is important to know which version each system requires, see below.

Pace System Compatible version of Java
If you only use Kronos You should be on Java 7 update 51
If you only use Blackboard You should be on either Java 6 update 45 or Java 7 update 51 (For users on Java 7 update 51, there are known issues with select functions including math calculation tool and uploading multiple files. There is no fix currently available from Blackboard to correct these issues.  If these functions are required for your Blackboard work, please consider installing Java 6 update 45.
If you only use Banner You should be on Java 7 update 51
If you only use Automatic Application Manager (Appworx)  You should be on Java 7 update 25 (available for limited users only)

Note: If you use more than one of the applications above, the current resolution is to install the version that would work best with all applications.  There may be applications out there that require other versions not listed here.

As vendors apply fixes to their systems or new updates are released, we will be updating this page and our Supported Applications page.


If you are experiencing issues, below are some tips to try before upgrading to the newest version of Java:

  1. Clear the cache/temporary files from Java
  2. Delete temporary files from browser
  3. Close and reopen browser
  4. If using Firefox,
    1. Upgrade the Firefox browser to version 26 by going to Firefox menu > Help  >  About Firefox, and clicking on the Check for Updates button. Please follow prompts as indicated by the browser.
    2. Activate Java add-on by going to Tools > Add-ons > Plugins, and selecting Always Activate from the drop down list on the right side of the Java plugin

Please Note: The below error message may appear each time you log into either Kronos or Banner, click the little block to enable the plugin. This message will appear if the installed version of Java is not the newest.

To check which version of Java you have (applies to Windows 7):

  1. Click Start and select Control Panel
  2. Click Java and then select About (You will see the current version of Java that you are running listed in this window.)

Please note: You can also check which version you have at: http://java.com/en/download/installed.jsp (click the Verify Java Version button). Specific systems may require different versions of Java to run properly. Please refer to the  Supported Applications page for an up-to-date list.

To Uninstall Java (applies to Windows 7):

  1. Click Start and select Computer
  2. Select Uninstall or change a program located on top bar
  3. Click on your version of Java and press Uninstall
  4. Follow the prompts

To Install Java 7 Update 51 (Be sure to close all browsers prior to installation):

  1. Click here for the upgrade link and instructions to complete the installation
  2. Add Banner URL (http://banner8inb.pace.edu and http://banner8testinb.pace.edu) to the Java Exception list
  3. Clear the cache/temporary files from Java

To Update Firefox and Enable Java 7 on Firefox after installation

  1. Upgrade the Firefox browser to version 26 by going to Firefox menu > Help  >  About Firefox, and clicking on the Check for Updates button. Please follow prompts as indicated by the browser.
  2. A message may appear notifying you of the Java program installation, check the Allow This Installation box and click Continue
  3. Restart Firefox
  4. Click Tools or the Firefox tab on the upper left hand of the screen and select Add-ons
  5. Click Plugins from the left and search for Java(TM) Platform SE 7 U51
  6. Select Always Activate from the drop down list on the right side of the Java plugin

If there are any issues, please contact the ITS Help Desk at (914) 773-3333 (pacehelpdesk@pace.edu) or online at http://help.pace.edu.