Shipping & Receiving Boxes or Freight

Our responsibilities for delivering boxes to individual University offices are the same as UPS delivery criteria.

  • All boxes weighing more than 70 pounds will be delivered by two Mail Services staff members. University offices shipping numerous boxes or heavy boxes must call Mail Services for special pick-up.
  • Mail Services does not move faculty or staff office equipment, furniture or transfiles.
    • Any freight or furniture deliveries received through Mail Services are then processed by Buildings and Grounds. Please contact your local Buildings and Grounds Department to initiate a work order and coordinate deliveries.

**Please Note: White Plains Mail Services does not have a receiving area for furniture or freight. Should you have freight or furniture arriving, please contact Buildings and Grounds directly or arrange with Purchasing for inside delivery. Any shipment of skids or pallets cannot be received at White Plains Mail Services.


All boxes that require a signature by Mail Services are processed using the University’s Internal Tracking Software. Upon delivery to University destinations, all boxes fitting this description must be signed for at the destination office. Should no one be present at the destination office, the box is returned to Mail Services and a second delivery attempt will be made during the next mail run.

Damaged boxes:
All damaged goods are refused upon vendor delivery. Should a damaged box go unnoticed at time of delivery, the destination office will be notified and the package will be held at the warehouse until vendor pick-up is affected. Interoffice boxes received by Mail Services in a damaged condition will be returned back to the originating office to be inspected prior to shipping to destination office.

Should you receive a box in which the contents are damaged, you must contact the vendor and request a return "Call Tag" and a credit. A call tag is a self-adhesive label generated by your vendor and sent to Pace University, Mail Services. Write on the box "RETURN TO VENDOR, CALL TAG HAS BEEN PROCESSED." Mail Services will hold the box until receipt of call tag.

No clear internal address:
If a box has been received with no clear internal address, every effort will be made to identify the owner. If Mail Services cannot identify the owner of the box, it will be returned to the vendor. It is extremely important when placing an order with a vendor to have the internal address clearly marked on the box. Sample address:

Pace University
Dr. First Name Last Name
861 Bedford Road
Pleasantville, NY 10570-2799


** Please Note: Mail Services will not deliver personal boxes to faculty or staff. **